{"id":891,"date":"2026-08-03T14:49:43","date_gmt":"2026-08-03T12:49:43","guid":{"rendered":"https:\/\/ledomainedesfleurs.eu\/general-terms-and-conditions-of-sale\/"},"modified":"2026-09-30T18:32:40","modified_gmt":"2026-09-30T16:32:40","slug":"general-terms-and-conditions-of-sale","status":"publish","type":"page","link":"https:\/\/ledomainedesfleurs.eu\/en\/general-terms-and-conditions-of-sale\/","title":{"rendered":"General Terms and Conditions of Sale"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>TERMS APPLICABLE TO ALL BOOKINGS:<\/strong><br\/><br\/><br\/>1 &#8211; Parties to the contract: \u201cYou\u201d, the \u201cClient\u201d or the \u201cBuyer\u201d means any user of this website who books, orders and\/or purchases any of the Products and Services offered.<\/p>\n\n<p class=\"wp-block-paragraph\">You may only use this Website if you are of legal age and legally entitled to enter into binding contracts. You will be financially responsible for all use of the Website made by you. The services sold on this Website are intended for private individuals only. Groups and business customers must contact the Seller directly. The \u201cSeller\u201d means the owner of the properties offering for sale the accommodation, stays and tourism packages presented on this Website.     <br\/><br\/>2 &#8211; Purpose of the contract: The purpose of this contract is to enable the remote electronic booking of a stay in tourist accommodation. <br\/><br\/>3 &#8211; Online booking: After making a selection and clicking on the \u201cBook now\u201d button, the Client is shown a screen summarising the details of the booking. The Client is then invited to complete and validate a personal information form. A further screen then summarises all the specific details forming part of the contract. By finally clicking on the \u201cCONFIRM\/BOOK\/PURCHASE\u201d button, the Client validates and confirms the order, declares that they have read and accepted these booking terms and conditions, and becomes irrevocably bound by them. This acceptance may not subsequently be challenged, except where the provisions relating to the right of withdrawal apply.<br\/>The automated recording systems implemented by the Seller shall be deemed valid proof of the conclusion of the booking contract. The Client will receive confirmation of the order by email. This confirmation will set out the essential characteristics of the booking, its price and the applicable payment terms. The content of these booking confirmations is archived by the Seller and shall be deemed proof of the Client\u2019s consent to the booking contract and of the date on which it was concluded.         <br\/><br\/>4 &#8211; Payment methods: We use Stripe to process our payments. Your payment information is stored and encrypted by Stripe. By using our services, you implicitly accept Stripe\u2019s terms and conditions, which are available on its website.   <br\/><br\/>5 &#8211; Non-assignment of the contract: This contract is entered into on a personal basis and may not be assigned or transferred.<br\/><br\/>6 &#8211; Accommodation capacity: The contract is entered into for a specific number of guests. If the number of guests exceeds the accommodation\u2019s stated capacity, the service provider may refuse any additional guests. In such circumstances, any amendment to or termination of the contract shall be deemed to have been initiated by the Client.  <br\/><br\/>7 &#8211; Pets: Pets are not accepted. For any specific request for an exception, the Seller must be contacted before any booking is made and must have given written consent for you to stay with a pet, together with details of any additional charges that may apply (pet fee, additional security deposit, additional cleaning fee, etc.) and the applicable conditions of stay.<br\/>If the Buyer fails to comply with this clause, the Seller may refuse the stay. In such circumstances, no refund will be made. The contract may be terminated at the Buyer\u2019s fault in the event of non-compliance with these conditions of stay.    <br\/><br\/>8 &#8211; Cancellation by the Client: Any cancellation must be notified by email. The Buyer is responsible for ensuring that the Seller has received the cancellation notice.<br\/><br\/>Cancellation more than 30 days before the start of the stay: cancellation is free of charge. A change of stay dates will be offered as a priority, subject to availability.  <br\/><br\/>Cancellation between 30 and 14 days before the start of the stay: 50% of the total booking amount will be retained. A change of stay dates will be offered as a priority, subject to availability, with the deposit retained and applied to the replacement stay. <\/p>\n\n<p class=\"wp-block-paragraph\">Cancellation less than 14 days before the start of the stay: the full amount of the booking is due. <\/p>\n\n<p class=\"wp-block-paragraph\">Any bank transaction fees actually incurred by the Seller in connection with a refund, together with any applicable taxes and related charges, shall remain payable by the Client and may be deducted from the amount refunded.<\/p>\n\n<p class=\"wp-block-paragraph\">In exceptional circumstances, and upon presentation of supporting documentation, the Seller may consider a cancellation request relating to a serious event beyond the Client\u2019s control. Where possible, priority will be given to changing the dates of the stay. Any such decision remains entirely at the Seller\u2019s discretion and shall not constitute a precedent.   <br\/><br\/>9 &#8211; Interruption of the stay: If the Client interrupts the stay, no refund will be made.<br\/><br\/>10 &#8211; Cancellation by the Seller: If the Seller cancels the stay before its scheduled start date, the Seller must notify the Buyer by email and ensure that the Buyer has received the notification. The Buyer will be immediately refunded all amounts paid.  <br\/><br\/>11 &#8211; Seller\u2019s liability: The Seller, as the provider of services to the Client, is the Client\u2019s sole point of contact and is responsible to the Client for the performance of the obligations arising from these Terms and Conditions of Sale. The Seller shall not be held liable for unforeseen events, force majeure or the acts or omissions of any person not involved in the organisation or performance of the stay. <br\/><br\/>12 &#8211; Use of the French language and precedence of the French version: In accordance with French Law No. 94-664 of 4 August 1994, the offers presented on this website are drafted in French. Commercial translations into foreign languages of all or part of the content available on this website may nevertheless be provided. The parties agree that the French-language version shall prevail over any commercial translation drawn up in another language.  <br\/><br\/>13 &#8211; Use of the Website: This website offers tourist accommodation stays for booking. Its purpose is to assist you in finding travel-related Products and Services and in making the appropriate bookings or any other related transaction.<br\/>Any fraudulent use of the booking service provided through this website, or any use contrary to these Terms and Conditions of Sale, may result in the Seller refusing access, at any time, to the Services offered on this website.  <br\/><br\/>14 &#8211; Intellectual Property: The Seller and publisher of this website undertakes to use all reasonable efforts to ensure the accuracy and validity of the information made available to the public. The reader is authorised to print all or part of the content available on the website strictly for personal use.<br\/>Client\u2019s obligations: The Client undertakes to comply with the intellectual property rights applicable to the various contents available on the website. In particular, the Client undertakes not to reproduce, summarise, modify, alter or redistribute, without the prior express authorisation of the website owner, any article, title, application, software, logo, trademark, information or illustration for any purpose other than strictly private use. This excludes any reproduction for professional or commercial purposes or for large-scale distribution. The Client further undertakes not to copy all or part of the website onto any other medium.<br\/>Failure to comply with these obligations may give rise to the civil and criminal liability of the person responsible.    <br\/><br\/>15 &#8211; Protection of personal data: Personal data collected by the Seller in connection with bookings and exchanges with the Client is processed electronically for the purposes of processing and monitoring bookings and managing the commercial relationship.<\/p>\n\n<p class=\"wp-block-paragraph\">The data collected may include the following: surname, first name, postal address, telephone number and email address.<\/p>\n\n<p class=\"wp-block-paragraph\">This data remains strictly confidential and is not transferred, sold or otherwise disclosed to third parties for commercial purposes.<\/p>\n\n<p class=\"wp-block-paragraph\">The Client may receive information or commercial offers relating to the products and services of Le Domaine des Fleurs. The Client may opt out of receiving such communications at any time upon request. <\/p>\n\n<p class=\"wp-block-paragraph\">Personal data is retained for as long as necessary to manage the contractual relationship and to comply with applicable legal and regulatory obligations.<\/p>\n\n<p class=\"wp-block-paragraph\">In accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act (\u201cInformatique et Libert\u00e9s\u201d), the Client has the right to access, rectify and erase their personal data, as well as the right to object to or restrict the processing of such data.<\/p>\n\n<p class=\"wp-block-paragraph\">These rights may be exercised at any time by post or by email addressed to the Seller.<\/p>\n\n<p class=\"wp-block-paragraph\">The Client also has the right to lodge a complaint with the French data protection authority (CNIL).<\/p>\n\n<p class=\"wp-block-paragraph\"><br\/>16 &#8211; Applicable law and jurisdiction: The parties agree that this contract shall be governed by French law, including with regard to jurisdiction. <br\/><br\/>17 &#8211; Evidence: It is expressly agreed that, except in the event of a manifest error by the Seller, the data stored in the information systems of the Seller and\/or its Partners shall constitute valid evidence of the orders placed. Data stored by the Seller on computer or electronic media shall constitute evidence. If produced by the Seller as evidence in any contentious or other proceedings, such data shall be admissible, valid and enforceable between the parties in the same manner, under the same conditions and with the same evidential value as any document drawn up, received or retained in writing.  <br\/><br\/>18 &#8211; Complaints \u2013 Dispute resolution \u2013 Improper conduct by Clients: Any complaint relating to the electronic booking process may be addressed to the Seller.<br\/><br\/>Any complaint relating to the apparent condition of the accommodation and\/or its conformity with the description of the place of stay must be made within the time limits specified in the rental agreement signed by the parties.<br\/><br\/>19 &#8211; Price of the stay: Prices are stated in euros (\u20ac) in each description and correspond to the cost of renting the tourist accommodation. Bookings are subject to payment of an initial deposit of 30% of the total cost of the stay at the time of booking. A second payment of 20% of the total cost of the stay is due 30 days before the arrival date. The remaining balance of 50% is payable 14 days before the arrival date. For any booking made less than 30 days before arrival, any amounts already due under this payment schedule are payable immediately.   <\/p>\n\n<p class=\"wp-block-paragraph\"><br\/>20 &#8211; No right of withdrawal: In accordance with Article L.221-28, 12\u00b0 of the French Consumer Code, the right of withdrawal does not apply to accommodation services, other than residential accommodation, provided on a specific date or during a specified period.<\/p>\n\n<p class=\"wp-block-paragraph\"><br\/>21 &#8211; Arrival: The Client must arrive on the specified date and at the times stated in the booking contract or booking confirmation. Access to the accommodation may be carried out independently from the time specified in the contract. <\/p>\n\n<p class=\"wp-block-paragraph\">22 &#8211; Condition of the accommodation: The accommodation is provided to the Client in a carefully cleaned, well-maintained and fully functional condition.<\/p>\n\n<p class=\"wp-block-paragraph\">A detailed inventory of the furniture, equipment and accessories is provided to the Client before arrival electronically and remains accessible in the digital welcome booklet.<\/p>\n\n<p class=\"wp-block-paragraph\">Any observations regarding the apparent condition of the accommodation, furniture or equipment must be reported by message or email within the time limits specified in the rental agreement signed by the parties.<\/p>\n\n<p class=\"wp-block-paragraph\">After this period, the accommodation shall be deemed compliant and its condition accepted without reservation.<\/p>\n\n<p class=\"wp-block-paragraph\">The Client is required to use the accommodation peacefully, diligently and respectfully, and in accordance with the house rules.<\/p>\n\n<p class=\"wp-block-paragraph\">The accommodation is thoroughly cleaned before the Client\u2019s arrival. End-of-stay cleaning is included in the service. However, the premises must be left properly tidy and in a condition consistent with normal use, with dishes cleaned and waste disposed of in the designated recycling areas.  <\/p>\n\n<p class=\"wp-block-paragraph\">Failing this, an additional cleaning charge may be invoiced according to the time required to restore the accommodation to an appropriate condition, with a minimum charge of \u20ac50 for the La Gentiane apartment, \u20ac100 for La Reine des Pr\u00e9s chalet and \u20ac100 for Le C\u0153ur de Marie chalet.<\/p>\n\n<p class=\"wp-block-paragraph\">Additional cleaning during the stay is an optional paid service, available only upon prior request by the Client.<\/p>\n\n<p class=\"wp-block-paragraph\">23 &#8211; Security deposit and contractual obligations: A security deposit, the amount of which is stated in the accommodation description, is required before arrival. It is provided by means of a pre-authorisation on a bank card.  <\/p>\n\n<p class=\"wp-block-paragraph\">The Client must ensure that the card limit and authorisations are sufficient for this pre-authorisation to be processed. If no valid security deposit has been registered before access to the premises, the Owner may refuse access to the accommodation until the situation has been regularised. <\/p>\n\n<p class=\"wp-block-paragraph\">The pre-authorisation is released after the stay, subject to any amounts that may be owed by the Client, including in particular for damage, missing items, restoration costs, additional cleaning, taxes, charges or any other sums provided for under the contract.<\/p>\n\n<p class=\"wp-block-paragraph\"><br\/>24 &#8211; Payment of charges: At the end of the stay, the Client must pay the Owner any charges not included in the price. The amount of such charges is calculated on the basis specified in the accommodation description, and supporting documentation will be provided by the Owner. Any bank transaction fees relating to taxes, ancillary charges or refund transactions remain payable by the Client.  <\/p>\n\n<p class=\"wp-block-paragraph\"><br\/>25 &#8211; Insurance: The Client is liable for any damage or deterioration caused by them. The Client must be covered by an insurance policy providing holiday accommodation liability cover (\u201cvill\u00e9giature\u201d) for such risks.<br\/>Notwithstanding the above, the Client remains fully and personally liable for any damage or deterioration caused by them, by persons, property or animals under their responsibility, accompanying them, introduced or accepted by them into the accommodation, or resulting from their negligence.  <\/p>\n\n<p class=\"wp-block-paragraph\"><br\/>26 &#8211; Authorised guests: Only the persons named in the booking contract are authorised to stay in the accommodation. Any change is subject to the Owner\u2019s prior approval. <br\/><br\/>27 &#8211; Minimum age: The person responsible for the booking must be at least 23 years old and must be present at the accommodation throughout the entire rental period.  <br\/><br\/>28 &#8211; Misuse of the accommodation \/ breach of house rules: In the event of misuse of the accommodation, disorderly behaviour or failure to comply with the house rules, where such breach continues despite a formal request to remedy it, the rental agreement may be terminated solely at the Client\u2019s fault, and the Owner shall retain the rental price. <br\/><br\/>29 &#8211; Scope of these General Terms and Conditions of Sale: These General Terms and Conditions of Sale apply to all persons booking, ordering or purchasing any product and\/or service offered by \u201cLe Domaine des Fleurs\u201d, regardless of the distribution channel used (direct website, partner websites, travel agencies, social networks, etc.).<br\/>By way of exception to these terms, Articles 3 (online booking), 4 (payment methods), 8 (cancellation), 15 (personal data), 19 (price of the stay) and 20 (right of withdrawal) may differ where the distribution channel is a third party to the Seller (partner websites, travel agencies or booking platforms).  <\/p>\n\n<h1 class=\"wp-block-heading\"> <\/h1>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<h1 class=\"wp-block-heading\"> <\/h1>\n","protected":false},"excerpt":{"rendered":"<p>TERMS APPLICABLE TO ALL BOOKINGS: 1 &#8211; Parties to the contract: \u201cYou\u201d, the \u201cClient\u201d or the \u201cBuyer\u201d means any user of this website who books, orders and\/or purchases any of the Products and Services offered. You may only use this Website if you are of legal age and legally entitled to enter into binding contracts. 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